Terms and Conditions
These conditions are set by FGT Golf Holidays Ltd (Company No 11196664) trading as #GolfMatesTravel and will not affect your statutory rights and are subject to English law and the exclusive jurisdiction of the courts in England, Wales & Scotland.
1 Your Booking.
#GolfMatesTravel is a company committed to customer satisfaction and will do everything possible to ensure your travel plans happen on time with minimal fuss.
2 Travel Documents.
All relevant passports, visas and health documentation are your responsibility. If you are refused travel entry into a country because of documentary irregularities #GolfMatesTravel will not be held liable.
3 Changes made to your booking.
In the unlikely event any changes are made to your booking these will usually be very minor, however, you will be informed immediately by e-mail or telephone. Sometimes things happen which are outside of our control, if such a thing means a major change to your holiday we will contact you immediately and do everything we can to resolve the issue to your satisfaction.
4 Personal Holiday Insurance.
#GolfMatesTravel acts purely as an agent and therefore arranging your holiday insurance is your responsibility. We are not responsible for arranging this and our products/services do not include insurance cover. This must be organised separately and #GolfMatesTravel recommend that you do not travel without insurance.
5 Deposits and Cancellations.
A 20% non-refundable deposit is payable immediately to secure your booking, the balance of the holiday must then be settled no later than 42 days prior to travel. If you are making payment via cheque or bank transfer please be mindful of the clearance time.
In the unfortunate event that you need to cancel your booking this must be done by e-mail to email@example.com at your earliest convenience.
• If you cancel your booking after the outstanding balance has been paid and up to 14 days before travel you will be refunded the balance payment in full less a cancellation fee of 10%.
• If you cancel your booking less than 14 days before the travel date no refund will be given.
• If payment is not received by the due date, we will cancel the booking and no refund will be offered.
Regardless of the amount of persons travelling #GolfMatesTravel will always quote for the holiday inclusive of all guests. Following a booking if any individual decides not to travel the cost of the holiday will remain the same and must be paid in full. (i.e. there will be no deductions).
If you decide to vacate the accommodation prior to the expiry of the holiday, #GolfMatesTravel will not offer a refund.
We reserve the right to cancel your holiday. In the unlikely event that we do, you will be offered the choice of a refund as per our conditions or a holiday of a comparable standard.
#GolfMatesTravel predominately deals in Euros meaning that our prices, when converted to GBP, are always subject to fluctuation. For customer convenience we offer several ways to make payment, when you have decided which best suits you this must be confirmed on e-mail to ourselves at firstname.lastname@example.org. If you would like to discuss these options further please do not hesitate to contact us.
Payment in full at time of booking – Payment will be made based on the exchange rate at the time of booking.
Fixed price – #GolfMatesTravel will provide a price (in GBP) for your holiday based on the exchange rate at the time of booking, we will then guarantee that price for you.
Please note the 20% booking fee still applies at booking along with the balance being due 42 days before travel.
Variable Price – #GolfMatesTravel will provide an estimated price (in GBP) for your holiday based on the exchange rate at the time of booking, however you will then be able to make payment for your holiday at any time up to 42 days before travel. It is your responsibility to monitor the exchange rate, if during this time the overall cost of your holidays increases with the exchange rate you are liable for the difference. Of course it may also fall which is why we offer this option. Please note the 20% booking fee still applies.
6 Making a Complaint.
At #GolfMatesTravel we want you to be 100% satisfied with the service you receive with your holiday, however if you feel the need to make a complaint please contact us directly.
We will always do our best to ensure customer satisfaction.
Please e-mail us: email@example.com or telephone on +0044 1942 386646
If you have a complaint directly related to the resort, again please feel free to contact us first and we will endeavour to resolve the problem. Alternatively, if you feel it is something that the resort are better equipped to deal with – and a matter that is beyond our control – then please contact the General Manager.
All airport transfers booked through #GolfMatesTravel are only made after we have received confirmation of your flight times. If your flight times change it is your responsibility to inform us in order for us to change your transfer times, failure to do so may result in extra charges that we cannot be held liable for.
7 Car Hire.
#GolfMatesTravel acts as an agent for car hire and therefore will not be held responsible or liable for any loss, damage or injury caused. The contract you sign will be with the hire company and therefore you must adhere to their terms and conditions.
#GolfMatesTravel will always endeavour to provide you with descriptions that are up-to-date and correct at the time of publication. Any images that we use on our website and literature are there to give you a general idea. We are fully aware that things can change but we cannot accept responsibility or liability for things that are beyond our control.
On occasions you may find there are changes being made, redevelopment’s taking place and building work taking place, however, we will not select accommodation where such disruption is likely to affect your holiday. #GolfMatesTravel reserves the right to substitute alternative accommodation of the same or superior standard in the same resort should this become unavoidable.
#GolfMatesTravel will not be held responsible for any errors or changes from the time of publication.
9 Behaviour Policy.
If Finch Golf Travel is made aware that an individual’s or individuals in your party are causing disruption or damage to property, we reserve the right to terminate the booking and therefore accommodation. In this circumstance no refund will be given.
10 Course Conditions. (Golf Only)
Prior to your departure #GolfMatesTravel will endeavour to find out the condition of the golf courses. However, we will not be held responsible for the actual playing conditions of the golf courses whether caused by course maintenance, or weather conditions etc. we will never select golf courses which are due for any major changes or maintenance.
If you find that the golf course is closed due to bad weather conditions, this will be at the discretion of the golf course. However, if you have concerns over the course conditions please e-mail us: firstname.lastname@example.org or telephone us on +0044 1942 386646
11 Handicap Certificates. (Golf Only)
At some resorts handicap certificates must be produced prior to play so we recommend that you take a certificate with you, however we tend to find that this is very rare. Alternatively, if it is more convenient please e-mail us proof of your handicap and we will forward this onto the resort.
12 Dress Code. (Golf Only)
Most resorts will adopt a strict dress code which must be adhered to. These generally include:
•Soft spikes only (metal spikes are not allowed)
•T-shirts, jeans, trainers and beach shorts are not permitted on the golf courses
•Shirts with collars and golf trousers/tailored shorts must be worn at all times (by players and guests).
13 Green Fees. (Golf Only)
Cancellation of confirmed times may incur cancellation charges up to the value of the pre-paid green fee, subject to the cancellation policy of the course involved. Golf Clubs reserve the right to make up matches to 4 balls. Whilst #GolfMatesTravel will endeavour to meet requests for specific courses, days and times, these are subject to availability and we cannot guarantee we can meet them. Accordingly, requests are not binding on us.
14 Starting Times. (Golf Only)
On very rare occasions it may be necessary for the resort to to change your starting time. However, if this is the case you will be informed in advance. All starting times are considered as “4 balls”, formations will be grouped accordingly.
15 Cancellation of Flights.
If your flight is cancelled or delayed due to unforeseen circumstances by the airline, #GolfMatesTravel will do their best to reschedule all bookings. All re-bookings will be subject to resort availability and any costs incurred will be for the client to pay and may be recoverable through your holiday insurance or airline carrier.